Knowledge Management initiatives frequently fail because they cannot articulate their value in terms of C-Level priorities. This session provides the practitioner’s guideline for ending this misalignment. Building on an industry case study, we demonstrate how to translate intangible KM benefits into specific Key Performance Indicators that address operational threats like resource waste and slow projects in a story telling format. Learn to strategically position KM as a tool for tangible value creation and organizational resilience.

When people talk about Viva Engage, they often talk about “Communities” and “Communities in Viva”, but what are Communities (of Practice, a.k.a. CoPs) really? And what are the benefits for us as individuals of spending time building communities? What is the potential business value to our customers, or to our peers, teams, and Organisations? Isn’t it all just a social club and yet another soulless social media-type trend which will fade away? And, at the end of the day, isn’t it just another distraction and a complete and utter waste of time and (our employer’s) money?

In this session we will learn the basics of what CoPs are, how they work (and don’t work), when and why they work – and how they can become a great source of inspiration, innovation and creativity, improve employee satisfaction, growth, and wellbeing, and enhance both productivity and profitability.

Even the best knowledge systems fail without human engagement. This interactive workshop explores the behavioral science behind why people share (or don’t share) what they know. Through real-world examples, behavioral insights, and small-group discussions, participants will examine the psychological drivers that shape knowledge sharing, from identity and recognition to fear and friction. You’ll walk away with practical strategies for designing systems, rituals, and AI-human partnerships that support generous, consistent, and meaningful knowledge exchange across your organization. Whether you’re building a new KM system or looking to energize a community of practice, this session will equip you to architect for engagement — because knowledge only matters if it moves.

This talk explores how Generative AI (G-AI), including ChatGPT, and metaverse can enhance student engagement and personalised learning. It covers the use of G-AI as a virtual tutor offering real-time, tailored support. The session also introduces gamification and self-paced learning strategies that adapt to individual learners’ needs. The use of metaverse technologies to create immersive, interactive learning environments. Together, these innovations offer powerful tools for educators to foster deeper understanding, motivation, and flexible learning pathways.

Knowledge Management is no longer a back-office function, it is increasingly co-created across people, processes, and intelligent technologies. In this session, Rajesh Dhillon will share insights from recent work with large, multi-country organisations in Asia, where AI acted not merely as a tool, but as a catalyst for collective knowledge creation. He will highlight how participatory design, governance, and capacity building enabled staff to co-own the knowledge ecosystem. The talk will explore practical approaches to embedding co-creation in KM strategies to drive resilience and impact.

The notion that we need to build Human+AI systems is a worthy goal, but we are skipping over the biggest elephant in the room; will humans in the future have the expertise to even know if the AI is wrong?

This session will talk about overcoming what a growing body of evidence is calling the AI brain drain. We will look at the valuable insights the Knowledge Lens gives us to guide future AI designs and how KM professionals are uniquely placed to guide industry in the right direction for true Human+AI solutions.

The KM Landscape is an open source project which provides a set of Terms Lists reflecting the Knowledge Management (KM) Landscape for public use (following the principles of Creative Commons – CC BY-SA 4.0), and is a work-in-progress. In order to further explore means to elevate KM and create meaningful outcomes from the Terms Lists, this workshop is shaped to cocreatively identify “Needs4KM + KM4Needs” in the specific context of GfWM (and this International Stream). The workshop will provide a forum to focus on where needs might be unique around language-based accessibility, and also where cross-language/cultural cocreation can realise new inclusive and diverse perspectives, reflected in terms, phrases or ideas to be added to the KM Landscape Terms Lists – acknowledging and confronting the limitation that the KM Landscape is undertaken exclusively in the spoken and written English language and yet engages KM voices from around the world.